Order Cancellations

WilburEve 24-Hour Purchase Cancellation Policy:

At Wilbur & Eve, we strive to provide a hassle-free shopping experience for our valued customers. To ensure flexibility and customer satisfaction, we have implemented a 24-hour purchase cancellation policy. Here are the guidelines:

1. Cancellation Period: Customers have a 24-hour window from the time of purchase to cancel their order. This policy applies to all orders, including regular and promotional items.

2. How to Cancel: To cancel your order within the specified time frame, please contact our customer support team immediately through our website or by emailing cancellations@wilburandeve.com. Provide your order number and reason for cancellation.

3. Refund Process: If the cancellation request is made within 24 hours, a full refund will be issued to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

4. Exceptions: Unfortunately, we cannot accommodate cancellations for orders that have already been shipped. In such cases, customers can utilize our hassle-free return process once they receive the items.

5. Contact Information: For any cancellation inquiries or assistance, please reach out to our customer support team at support@wilburandeve.com.

Thank you for choosing Wilbur & Eve. We appreciate your understanding and cooperation in adhering to our 24-hour purchase cancellation policy.